If you need to make a return, you have 14 days from when you received your order to send it back for a refund in accordance with our Return Policy.
For any question about an existing order or return please contact us at info@mail.justcavalli.com.
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You can return any item purchased on Just Cavalli Online Store within 15 days of the delivery date. Here’s how:

1. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
2. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.
3. Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Contact UPS (0800 558 833) to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.
When your return has been accepted, your refund will be issued and you will receive a confirmation email.